Payment Terms & Refund Policy

· Client cancels course with greater than 2 business days’ notice – no cancellation fee applies · Client cancels course with less than 2 business days’ notice and prior to training – 50% cancellation fee applies · Client cancels course on the day of training, or does not give notice of cancelled course – full course fee applies · If Allens Training Pty Ltd is required to cancel a course the customer will be entitled to a full refund or transfer to a course on another date. · Allens Training Pty Ltd is not liable for any costs incurred by our client e.g. employee wages if a course is cancelled for any reason. · If the client cancels a course and travel expenses have already been incurred by Allens Training Pty Ltd, the client will be required to pay for these expenses. To cancel a course, please ensure that you email AND phone us as soon as possible to ensure that we can cancel the training with the scheduled trainer and assessor. This cancellation policy applies to all bookings unless there is a formal contract in place that differs from this.